Your BusinessAsked after every call-out
A couple of hours after you fix the leak or fire up the boiler, the request goes out in your name. Emergencies produce grateful customers; this catches them.
Plumbers and heating engineers
More Google reviews and better rankings for plumbers and heating engineers.
Plumbing is searched in a hurry and chosen on trust: "emergency plumber near me" at eleven at night, or "boiler service" once a year. Modern Playbook asks every customer for a Google review after each job, replies to every review, and builds the pages that rank you for the searches made in your area.
Why it matters
Why plumbers win or lose in the map pack.
Most plumbing work starts with a phone search and a map pack of three names. Proximity decides who qualifies; reviews decide who gets the call. Boiler work adds a yearly service, which is a yearly chance to ask for a review, and Gas Safe registration is a trust signal customers look for on your profile. The engineer with the most recent five-star reviews gets the emergency.
Annual services, annual reviews
Boiler services and landlord certificates recur. Each one is logged and asked, so your review count grows every year without extra effort.
Pages for emergency and planned work
Separate pages for "emergency plumber [town]", "boiler repair" and "boiler installation", because they are different searches with different intent.
What customers search
The searches that bring plumbers and heating engineers work.
These are the kinds of searches a plumber or heating engineer's customers make, and each one is a different moment of intent: an emergency, a planned job, or a check on a name they have already heard. We build your Google Business Profile and a page for each search that matters in your area, so you appear for all of them rather than only for your own business name.
- emergency plumber near me
- boiler repair [town]
- Gas Safe engineer near me
- boiler service cost
How it works
How the system runs for a plumber or heating engineer.
Jobs reach the system in one of two ways: linked to your booking calendar or job software so every completed job goes in automatically, or logged with a ten-second form on your phone. From there the request, the reminders and the AI replies run on their own, and you see your new reviews, your rating and your local competitors in one report every month.
1
The job is finished
You mark it complete on your phone, or it arrives from your job software or booking calendar. No-shows and cancellations are never asked.
2
The request goes out
A couple of hours later, in your name, by text, email or WhatsApp, with a link to your Google review box. Gentle nudges follow over eight days, then it stops.
3
The review gets a reply
Four and five stars are answered within hours by AI in your voice. Three stars or below, you are alerted with a drafted reply to approve.
4
Your ranking follows
Recent reviews, a complete profile and your service pages move you into the map pack for the searches that matter. The monthly report shows what moved.
What it costs
One monthly price. No minimum term.
Review Growth is £297 a month: your profile set up for reviews, past customers and every new job asked automatically, AI replies to every review, a live reviews widget and a monthly report. Complete Growth is £597 a month and adds local SEO and AI search. Both are month to month, with no setup fee and no exit fee, and a 30-day money-back guarantee on reviews.
Before you book
Questions plumbers and heating engineers ask us.
We are Gas Safe registered. Where does that go?
On your Google Business Profile and your boiler pages, stated plainly with your registration number, because customers check it. The review request itself stays short and personal.
We do emergency work at night. When does the request go out?
A couple of hours after the job is marked complete, within sensible hours. A job finished at midnight is asked the next morning, not at two in the morning.
Can you ask our landlord clients too?
Yes. Landlords and letting agents who book certificates and repairs are customers like any other, and they tend to leave detailed reviews because they use you repeatedly.
Do you build separate pages for boilers and plumbing?
Yes. "Boiler installation" and "emergency plumber" are different searches with different intent, and each deserves its own page that answers it directly.
Let's get you found first.
A free 30-minute call. You leave with a clear view of where you are losing work, whether or not we ever speak again.
Book a free call