Your BusinessAsked on moving day
The request goes out a couple of hours after the last box is in, while the customer is relieved and grateful. That evening is when people say yes.
Removals and man-and-van services
More Google reviews and better rankings for removal companies.
Moving house is stressful and people trust strangers with everything they own, so they read removal reviews more carefully than almost any other trade. Modern Playbook asks every customer for a Google review on moving day, replies to every review, and builds the pages that rank you for removals and man-and-van searches in your area.
Why it matters
Why removal companies are chosen on reviews alone.
Every removal company says it is careful and punctual. Reviews are the only way a customer can tell which ones actually are, and they read them for breakages, lateness and hidden charges. Moves are one-off purchases from people who will never need you again, so the review they leave is the whole relationship. Every one should be asked for.
Past customers first
Everyone you have ever moved is a potential review. The system asks them gradually from week one, so your count climbs before your next booking.
Pages for every kind of move
"House removals [town]", "man and van near me", "office removals" and "packing service" are separate searches, each with its own page and clear pricing guidance.
What customers search
The searches that bring removal companies work.
These are the kinds of searches a removal company's customers make, and each one is a different moment of intent: an emergency, a planned job, or a check on a name they have already heard. We build your Google Business Profile and a page for each search that matters in your area, so you appear for all of them rather than only for your own business name.
- removal companies near me
- man and van [town]
- house removals cost UK
- removals in [town] reviews
How it works
How the system runs for a removal company.
Jobs reach the system in one of two ways: linked to your booking calendar or job software so every completed job goes in automatically, or logged with a ten-second form on your phone. From there the request, the reminders and the AI replies run on their own, and you see your new reviews, your rating and your local competitors in one report every month.
1
The move is complete
You mark it complete, or it comes in from your booking system. Quotes that did not book are never asked.
2
The request goes out
A couple of hours later, in your company's name, by text, email or WhatsApp, with a link to your Google review box. Gentle nudges over eight days, then it stops.
3
The review gets a reply
Four and five stars are answered within hours by AI in your voice. Three stars or below, you are alerted and approve a drafted reply.
4
Your ranking follows
Recent reviews, a complete profile and your service pages move you up the map pack for the searches that fill your diary. The monthly report shows what moved.
What it costs
One monthly price. No minimum term.
Review Growth is £297 a month: your profile set up for reviews, past customers and every new job asked automatically, AI replies to every review, a live reviews widget and a monthly report. Complete Growth is £597 a month and adds local SEO and AI search. Both are month to month, with no setup fee and no exit fee, and a 30-day money-back guarantee on reviews.
Before you book
Questions removal companies ask us.
Customers are exhausted on moving day. Will they really leave a review?
Many do, that evening or the next day, because relief is a strong motivator. The reminders over the following week catch the rest, and they stop the moment the customer responds.
We sometimes get a review about a scratched item. How is that handled?
You are alerted immediately with a calm, specific reply drafted for approval. Sort it with the customer first if you can, then the reply shows the next reader how you deal with problems.
Do you cover man-and-van and single-item moves?
Yes. Smaller jobs are where review volume comes from, and they run on the same system.
Can you help us rank in the towns we move people to?
Your map-pack reach is tied to your base, but we build pages for the areas you serve so you appear in Google's results for "removals [town]" across your real coverage.
Let's get you found first.
A free 30-minute call. You leave with a clear view of where you are losing work, whether or not we ever speak again.
Book a free call